FAQ

Why does it say "insufficient quota" when my account balance is enough?

This is because token quota and account balance are separate:

• Token quota is only used to set the maximum usage limit
• Users can freely set their token quota
• Please check if your token quota is sufficient

Why does my request show "too many requests"?

To ensure a good experience for all users, we currently have a limit of 495 successful requests per 30 minutes (this number may change at any time).

Please use the service responsibly. If abnormal usage is detected (such as unusually high-frequency requests, account sharing, etc.), we may restrict the account for 7 days to maintain service stability.

If you have any questions during use, please visit the About page to join our WeChat community group, and we will assist you promptly.

Why can't I use models marked as "free" before recharging, or why does CherryStudio show connection test errors?

Our services are provided through legitimate channels. While ensuring quality, we offer a series of models for users to quickly experience. Therefore, free models are only available to paid users. Users cannot access them before making a payment.

Can I get an invoice for API recharges in mainland China?

Unfortunately, this is not available at the moment. Our payment channels currently do not support this feature.

How to fix the issue where CherryStudio conversations with Gemini Banana Pro model have a high probability of not generating images?

Here are some suggestions:

• In the CherryIN provider model endpoint, change google/gemini-3-pro-image-preview to the Gemini endpoint

• Conversation page settings: For image generation scenarios, disable streaming, and limit conversation context to 1-2