Refund Policy

Last updated: November 9, 2026

This Refund Policy explains how refund requests, billing inquiries, and payment disputes are handled for CherryIN services. This policy supplements the refund terms in our Terms of Service.

1. General Principles

CherryIN services use a prepaid-balance billing model. Prices, billing rules, and available payment methods are shown on the website or console at the time of purchase.

To the extent permitted by applicable law, each prepaid balance is valid for 24 months from the date it is credited to your account, calculated separately for each top-up. Any unconsumed balance automatically expires at the end of that period; where applicable law requires a longer validity period or prohibits balance expiration, that law shall prevail.

Payments may be processed by Waffo USA Inc. as the Merchant of Record for payments. Waffo USA Inc. may assist with payment collection, payment disputes, refunds, and applicable tax handling.

2. Eligible Refunds

You may contact us to request a refund in the following situations:

• Charges caused by technical faults, billing errors, or other causes attributable to CherryIN;
• Unconsumed prepaid balances, if the request is made within 72 hours of purchase;
• Other circumstances where applicable law requires a refund.

We may deduct applicable handling fees, payment-channel costs, taxes, or other non-recoverable third-party charges from the refundable amount where permitted by law. You are responsible for any differences arising from taxation or exchange-rate fluctuations.

3. Non-Refundable Items

The following items are generally non-refundable:

• Fees that have already been consumed, including successful invocations of upstream models;
• Prepaid balances more than 72 hours after purchase, even if no consumption has occurred;
• Taxes, foreign-exchange differences, payment-channel fees, or other third-party costs that cannot be recovered.

Where your account is terminated or restricted for breach of the Terms of Service, the relevant balance may be frozen or non-refundable.

4. How to Request a Refund

To help us review your request, please include:

• Your CherryIN account email or user ID;
• The order number, transaction ID, or payment receipt;
• The refund amount requested;
• The reason for the refund request and any supporting information.

Refunds are normally returned to the original payment method after verification. Actual arrival time depends on the payment channel, card issuer, bank, or wallet provider.

5. Payment Disputes

For payment disputes, failed payments, duplicate charges, or payment-method questions, please contact the payment support contact below. Waffo USA Inc. may request additional information to verify the transaction and resolve the issue.

6. Contact Us

If you have any questions about our Refund Policy or require any customer support, you can contact us at:

For Product Support:

• Company: Cherry Intelligence, L.L.C.
• Email: [email protected]

For Refunds, Disputes, and Payment Support:

• Company: Waffo USA Inc.
• Email: [email protected] (cc: [email protected])